Hello there
I'm Christina,
a UX Designer
I specialize in designing for
AI chatbots
and
conversational interfaces
for enterprise
experiences
📍 Currently designing for trust & safety at Xbox
AI for Xbox Support
To modernize Xbox’s support experience, I led end-to-end product strategy and UX design for an AI-powered virtual agent, transforming it into the primary way users get help.
2024-2025
Design System
Responsive Web
Subscription Management
To reduce friction in Xbox Game Pass plan changes, I redesigned the console subscription management experience to make upgrading and downgrading more intuitive and seamless.
2023-2024
Accessbility
IA
Privacy Controls
I led the design for console-level controls that let users manage how their data is used for ads and personalization—part of a larger initiative spanning mobile, web, and console.
2023
Trust & Safety
10ft Experience
Interactive Language Learning App
To make language learning more engaging, I designed an app that teaches Korean through real content—like K-dramas, K-pop lyrics, and webtoons—helping users build habits and stay motivated.
2021
Mobile
Solo Project